DispatchBot NEMT Blog

Introducing Auto-Scheduling

We’re pleased to announce the immediate availability of auto-scheduling in DispatchBot. For help getting started using auto-scheduling in DispatchBot, please see this support article. DispatchBot’s auto-scheduling automatically finds the best possible schedules available for each trip. Dispatchers are presented with up to five of the best assignments for any given trip. With a single mouse click, dispatchers can choose their preferred schedule, and the trip will be automatically placed. Read more...


5 Ways to Improve On-Time Performance

Now you know how important on-time performance (OTP) is. The next question is how can you improve yours? 1. Make OTP Easy to Monitor The first thing to do is make it easy to track. If your workflow involves a lot of manual processes or report generation, then it becomes a burden and is something that will be easy to skip on busy days. With DispatchBot, we make tracking your on-time performance very easy. Read more...


On-time performance and why its the most important thing you should be tracking

On-time performance (OTP) is a metric that tracks how many of your trips arrive and depart on time. When you’re negotiating contracts with a broker or other large organization, they’re going to ask about your on-time performance, and if yours is not satisfactory, you’re likely going to lose the bid or contract renewal. Even for small contracts and private-pays, passengers want to be picked up on time, and they want to get to their appointment on time. Read more...